[Erie, PA – June 2, 2025] — West Advisory Group is excited to officially welcome Tommie Lipp to the Erie office in her in-person role as First Impressions Coordinator. After spending the first few months of her onboarding working remotely, Tommie has now joined the team on-site, bringing her warmth, professionalism, and client-first energy directly to the front desk.

Tommie serves as the first point of contact for visitors and callers at the Erie office, ensuring that clients feel welcomed and supported from the moment they walk through the door. Her attention to detail and positive attitude make her a natural fit for the role — and for West Advisory Group’s mission to build lasting relationships and deliver exceptional service at every touchpoint.

“Tommie’s presence in the office has already made a big impact,” said Patricia Hancock, Marketing Executive. “She embodies the experience we want every client to have — welcoming, knowledgeable, and fully invested in helping others.”

The First Impressions Coordinator is a crucial part of the West Advisory Group team, setting the tone for client experiences and ensuring that daily operations run smoothly. Tommie’s transition from remote to in-person is not just a change in logistics — it’s a reflection of the firm’s continued growth and its commitment to strengthening personal connections.